Shipping policy

Shipping Policy

At Kaiwan Pharma, we are committed to delivering your orders promptly and efficiently. Please take a moment to review our shipping policy to understand how we handle and process your orders.

1. Order Processing Time

  • Orders are processed and dispatched within 1-2 business days (Monday-Saturday) after receiving payment. Orders placed on weekends or public holidays will be processed the next business day.
  • You will receive an email notification with tracking information once your order is dispatched.

2. Shipping Rates & Delivery

  • We offer standard and express shipping options. Shipping rates are calculated at checkout based on your location and the shipping method selected.
  • Domestic Shipping :
    • Standard Shipping: 3-5 business days.
    • Express Shipping: 1-2 business days.

3. Free Shipping

  • We offer free standard shipping on domestic orders over [Amount]. This offer may be subject to changes during promotional periods.

4. Tracking Your Order

  • Once your order is dispatched, you will receive an email with a tracking number and link to track your shipment in real-time. You can also track your order by logging into your account on our website.

5. Shipping Delays

  • While we strive to meet all delivery estimates, unforeseen circumstances (such as customs clearance or postal delays) may occasionally result in shipping delays. If your order is delayed, we will notify you immediately and work to resolve the issue.

6. Address Errors

  • Ensure your shipping address is correct at the time of order. If an incorrect address is provided, Kaiwan Pharma is not responsible for any lost or undeliverable packages. If your package is returned due to an incorrect address, you may be responsible for any additional shipping costs to reship the order.

7. Lost or Damaged Packages

  • In the rare event that your order is lost or damaged during shipping, please contact us within 7 days of delivery so we can assist in resolving the issue.

8. Changes to Shipping Policy

  • Kaiwan Pharma reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, so please review it periodically.

If you have any questions regarding shipping, feel free to contact us at [Customer Service Email] or through our [Contact Us page].

Thank you for choosing Kaiwan Pharma!